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FAQ

Order & Payment Shipping & Returns Other Questions

Order & Payment

  • F: What are your payment options?
A:

We accept payments from Paypal,Worldpay and Stripe.
Paypal accepts pay by Paypal.
Stripe accepts payments by ApplePay and credit cards (including VISA, MASTER, DISCOVER, AMEX, JCB, and DINER Club).
WorldPay accepts Visa, MasterCard, Visa Debit and MasterMoney.

For more details, please check our 'Refund and Return Policy' for all details.


  • F: How to order?
A:

After you picked favorite items, then, please click 'Buy it now' and enter your personal information as required. Then, click 'Confirm & check out'.
More details please click here


  • F: Do you accept mail order?
A:

No. We do not accept mail order to make sure we can manage every due at the time.


  • F: I paid already, but the order status still showing 'waiting for payment', why?
A:

Our billing department will check & confirm all orders & payments in weekdays (Monday to Friday) only, so if you made the order in weekends, please don't worry about it and just wait until Monday's order confirmation procedures.


  • F: What can I do if I supply the wrong information like size and mailing address?
A:It's terrible, right? We often start making your order within 24h when we receive your payment. Once the project starts, the product can't change any more.  If you realize the information is wrong, please contact us as soon as possible. For the mailing address, please send us your order number, the new address to support@deviantanime.com, our staff will update the information.

Shipping & Returns

  • F: What are your shipping costs?
A:Deviant Anime offer free worldwide shipping. Please make sure your shipping address is correct. We often use China Post, Hong Kong Post or USPS. Most likely you will get the products within 20-30 business days. 
  • F: How long will it take for orders to arrive?
A:

 It’s different:
Different time slots for different product.
Also, it will take time for the package travel from our office to your mailing address.


  • F: How about the delivery time?
A:

We have three shipping methods: Standard Shipping, Express and Premium Express.

    1. Standard Shipping takes 20-30 shipping days
    2. Express takes 7-15 shipping days
    3. Premium Express takes 3-6 shipping days

  • F: What does 'one-time shipping' means?
A:All shipping fee charged is the shipping fee for one-time shipping only.
*If the order have to be sent twice (responsibility is on customer side), then customer will need to pay the shipping fee for the second delivery.
  • F: I need to ship these to two different addresses. Can I combine them into one order to save on shipping?
A:Unfortunately, shipping is charged per package, so all orders going to a separate address must be placed separately and shipping must be charged for each one.
  • F: What is your tax policy?
A:

In order to minimize customers' costs, we will write a low value description on our shipment package; so that you do not need to pay extra tax. 

Import Notice: Buyer is responsible for any import taxes charges (if any), at destination port. Buyer will be responsible for paying return shipping costs - for any shipment that is not accepted due to refusal to pay import fees. We can send your order with a low value invoice to help you avoid or reduce these costs, but it is not a guarantee. 

Deviant Anime has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.


  • F: Returns & Refunds.
A:

Returns must be made within 14 days of receiving orders.

  • We will offer 100% refund only of products which are defected, or sent by mistake.

We don't accept refunds for customize items, our plush tailor will start customizing the item for you within 24 hours after receiving your payment, it's impossible to cancel an order. Please make a careful decision. 


  • F: Why my package is delivered to the wrong address?
A:

Please double confirm your shipping address left in "Order Confirmation Page" is correct. We will ONLY send packages to the address left in our Order Confirmation Page.  
*Deviant Anime will NOT use other shipping addresses (including the shipping information left in CCNow's, WorldPay,and Paypal order page), please make sure your mailing address in our Order Confirmation Page is correct after paid.


  • F: Can I get refund if the package is delivered to the wrong address?
A:

1. Deviant Anime will ONLY able to proceed refund if we sent the package to the wrong shipping address (which means our package shipping address does not match the shipping address in Deviant Anime "Order Confirmation Page")
    2. Deviant Anime will NOT able to proceed refund if we sent the package to the correct shipping address (which means our package shipping address match the shipping address in Deviant Anime "Order Confirmation Page").


  • F: How to check delivery status?
A:

Once we ship your package, we will send you a delivery notification email (including tracking link & tracking number) directly; or, you can simply click 'Track Order' to check your order delivery status.


  • F: What is the refund & return procedure?
A:Please visit ourSupport Center, choose category 'Return & Refund' and submit the ticket with your order number, item received and attached with those photos. Then, we will help you directly. 

Other Questions

  • F: How to contact you?
A:

Please feel free to contact us by submitting a ticket to our Customer Support 


  • F: Why my ticket has no reply for 2 days?
A:

During weekends, Deviant Anime tailors, billing department, legal department, shipping department are all services closed; but we will provide limited Customer Support for replying customers' tickets about general issues. n_n


  • F: How about the copyright & ownership of the comic pictures?
A:All comic pictures & design graphics are 100% reserved by the original designer or publishing company / party, we provide the printing service services only.
  • F: Where do I send my ideas?
A:Submit a ticket to us at Deviant Anime Customer Support,then our staff will check & tell you the quotation.