We accept payments from Paypal,Worldpay and Stripe.
Paypal accepts pay by Paypal.
Stripe accepts payments by ApplePay and credit cards (including VISA, MASTER, DISCOVER, AMEX, JCB, and DINER Club).
WorldPay accepts Visa, MasterCard, Visa Debit and MasterMoney.
For more details, please check our 'Refund and Return Policy' for all details.
After you picked favorite items, then, please click 'Buy it now' and enter your personal information as required. Then, click 'Confirm & check out'.
More details please click here.
No. We do not accept mail order to make sure we can manage every due at the time.
Our billing department will check & confirm all orders & payments in weekdays (Monday to Friday) only, so if you made the order in weekends, please don't worry about it and just wait until Monday's order confirmation procedures.
Different time slots for different product.
Also, it will take time for the package travel from our office to your mailing address.
We have three shipping methods: Standard Shipping, Express and Premium Express.
In order to minimize customers' costs, we will write a low value description on our shipment package; so that you do not need to pay extra tax.
Import Notice: Buyer is responsible for any import taxes charges (if any), at destination port. Buyer will be responsible for paying return shipping costs - for any shipment that is not accepted due to refusal to pay import fees. We can send your order with a low value invoice to help you avoid or reduce these costs, but it is not a guarantee.
Deviant Anime has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.
Returns must be made within 14 days of receiving orders.
We don't accept refunds for customize items, our plush tailor will start customizing the item for you within 24 hours after receiving your payment, it's impossible to cancel an order. Please make a careful decision.
Please double confirm your shipping address left in "Order Confirmation Page" is correct. We will ONLY send packages to the address left in our Order Confirmation Page.
*Deviant Anime will NOT use other shipping addresses (including the shipping information left in CCNow's, WorldPay,and Paypal order page), please make sure your mailing address in our Order Confirmation Page is correct after paid.
1. Deviant Anime will ONLY able to proceed refund if we sent the package to the wrong shipping address (which means our package shipping address does not match the shipping address in Deviant Anime "Order Confirmation Page").
2. Deviant Anime will NOT able to proceed refund if we sent the package to the correct shipping address (which means our package shipping address match the shipping address in Deviant Anime "Order Confirmation Page").
Once we ship your package, we will send you a delivery notification email (including tracking link & tracking number) directly; or, you can simply click 'Track Order' to check your order delivery status.
Please feel free to contact us by submitting a ticket to our Customer Support
During weekends, Deviant Anime tailors, billing department, legal department, shipping department are all services closed; but we will provide limited Customer Support for replying customers' tickets about general issues. n_n