Refund and Return Policy

  1. We will offer 100% refund only of products which are defected, or sent by mistake.
  2. We will start making your items within 24 hours after order's confirmed, so it’s impossible to cancel an order after 24 hours.
  3. Returns must be made within 14 days of receiving orders.
  4. For the returns, customers will need to bear the shipping cost during the return process.
  5. If the package is returned to us without reason, we will need to confirm all shipping information with the customer and the customer will need to responsible for the shipping fee of second delivery.
  6. "Estimated Delivered Date" is just a prediction only, not a guaranteed.
  7. All shipping fee Deviant Anime charged is the shipping fee for one-time shipping only.
    *If the order has to be sent twice (responsibility is on customer side), then customer will need to pay the shipping fee for second delivery.
  8. If the order is shipped already, then shipping fee cannot be refunded. The 'shipping fee' means the actual shipping cost occurred on the package.
  9. Refunds will be given at the discretion of the Company Management.
  10. For more information, please contact support@deviantanime.com.